In today’s world, it is not uncommon to come across poor workplace etiquette. Whether or not it is the next generation of the workforce coming through or everybody getting lost in the multi-tasking era. We have put together 9 helpful tips for you to keep in mind while going about your work day.
As hard as it is to forget the technology, sometimes that’s what we need to do. Go back to mature, respectful, one-on-one conversations with people and really care what they think of us. Besides not letting technology come first before the people in front of you, here is a good code of etiquette to practice in the workplace:
1. If you don’t have an appointment and you want to intrude on a customer or colleague’s time, ask permission first. Ask, “Is this a good time to talk?” or “May I have a moment of your time?”
2. Be careful about immediately using someone’s first name. Only in North American culture, and not even all the time there, is this acceptable. If your customer is from elsewhere or is older, more established than you, or is more educated, he or she may view your use of a first name as an insult.
3. If you don’t know how to pronounce a person’s name, ask him or her to pronounce it for you. This shows respect and interest for the other person.
4. When you enter another person’s work space, stand until he or she sits down. Never be the first person to sit down.
5. Don’t make value judgments on people’s importance in the workplace. Talk to the maintenance staff members and to the people who perform many of the administrative support functions. These people deserve your respect!
6. If you are going to exceed your allotted appointment/meeting time, ask the customer or co-workers for their permission to continue. Estimate how much more time you expect to need, and wait for the go-ahead.
7. Be courteous to everyone at your customer’s company, from the person washing the windows to the CEO. You never know when that person might have a mutual connection to help you in the future.
8. Turn off your cell phone before you enter into any conversation with a customer. If you must take a cell phone call, excuse yourself first. If you are within close proximity to anyone else, move to a more secluded area to have your conversation.
9. Never discuss the details of a sales call with a colleague when you are within the customer’s building. You never know who may hear your conversation in the waiting room or on the elevator.
If these are rules that you generally find yourself breaking, take a step back and examine yourself. Displaying honest, sincere care for your co-worker or customer will get noticed. Pay heed to those above you and below you in the pecking order. You never know when doing so might work in your advantage. Let’s go back to the basics; stop multitasking and trying to get ahead of everyone and let’s give people the respect that we want.