Our world of texting and emailing gives us plenty of excuses to avoid talking on the phone. However, phone conversations help you get your message across more clearly and are often more productive than instant messaging.
Can You Hear Me Now? Get More Out Of Your Phone Calls!
1. Prepare –
Before you dial the phone, collect your thoughts and make sure you know what you want to accomplish. Do your research. There’s nothing more irritating than having to reschedule a call because you did not have all the information.
2. Annunciate –
It may sound self-explanatory, but it is critical that you annunciate your words when talking on the phone. Speak in a pleasant, but direct tone of voice.
3. Have a purpose –
Don’t beat around the bush. Make it clear what you want to discuss and what your objective is.
4. Don’t multitask! –
We know it can be hard, but try not to multitask while you’re on an important call. You don’t want to risk missing something because your focus was elsewhere.
5. Choose Your Words Wisely –
90% of communication is nonverbal, but when you are on the phone, all of your communication is verbal. You can’t rely on body language or facial expressions. Make sure to choose words that capture your message most effectively. Beware of sarcasm when speaking to someone you don’t know very well.
6. Be Careful About Putting People On Hold –
When putting someone on hold, always ask their permission. Explain the reason if you can. Never make anyone wait on hold for more than 30 seconds without offering to call them back at another time instead.
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